You can book online through our website, by phone, or through our team. For the fastest confirmation we recommend booking online, where you immediately see the available car classes, the price and the optional additional services.
Yes, provided we have a suitable car available and are able to prepare the rental in time. For last-minute bookings please contact us in advance on +359 899 999 179 so we can confirm availability.
The booking is for a car group or class, not for a specific make, model, colour or engine, unless expressly stated otherwise. The cars shown are indicative. If the selected class is unavailable, we provide a car of an equivalent or higher class, subject to availability.
The booking is confirmed once the amount due has been received and a confirmation or voucher has been sent to the email address you provided. Please also check your Spam or Junk folder.
No. You may present the voucher directly from a phone or tablet, together with the required original documents.
Yes. You may request a change of dates, times, location, car group or additional services. Changes are subject to availability and may lead to the price being recalculated. Last-minute changes may incur an additional fee.
Yes, in accordance with the cancellation terms applicable to the particular booking. The refundable amount and any fees depend on the moment of cancellation, the selected rate and the costs already incurred. Cancellation is free of charge more than 48 hours before the requested pick-up date. Please review the terms in your voucher and in the General Terms and Conditions.
Yes. When booking, indicate that you require an invoice issued to a legal entity and enter the correct company details. If you have not done so, send a request to [email protected] within 5 days of payment. After this period the document may be issued to the individual who made the booking and is not subject to correction.
You need a valid driving licence, an identity card or passport and, where required, a payment card in the name of the main renter. The driving licence and the identity document must be valid for at least one month beyond the end of the rental period, and the required credit card for at least six months beyond the end of the rental period.
An International Driving Permit is required where the applicable law so provides. Where required, it must be presented together with the national driving licence.
The minimum age for renting without an additional fee is 25 years for the economy, intermediate, large, estate and minivan classes, and 30 years for the luxury, premium, special class and SUV/off-road classes. A minimum of 6 months' driving experience is required for the first group and a minimum of 5 years for the luxury, premium, special class and SUV/off-road classes. For persons between 18 and 25 years of age, over 65 years of age, or with less than 3 years' driving experience, additional conditions apply, including a Young Driver fee, a mandatory level of Coverage and a deposit at triple the standard amount.
Only the Renter and the Driver duly entered in the Individual Agreement are entitled to drive the car. Only one additional driver may be registered. Driving by a person who is not registered constitutes a breach of the agreement and renders the Coverage inapplicable to damages, costs and other liabilities connected with that breach.
Where a deposit is required under the selected level of Coverage or the rental terms, it is as a rule provided by means of a Visa or Mastercard credit card in the name of the Renter. Providing the deposit in cash or by debit card is possible only with the express approval of EasyRent. Under Premium Coverage no standard guarantee deposit is required, but for cars of increased value or risk EasyRent may require an additional guarantee.
Payment may be made by credit card or bank transfer. Online payments may be made via Visa/Mastercard, PayPal where the service is available, or bank transfer. Payment in cash or by debit card is permitted only with the express consent of EasyRent and subject to the applicable conditions.
The deposit is a guarantee amount securing performance of the obligations under the agreement. Its amount depends primarily on the car class and the selected level of Coverage. Where No Coverage is selected, a deposit at triple the standard amount is required; under Good Coverage and Extended Coverage the standard deposit is required; under Premium Coverage no standard guarantee deposit is required, save for any applicable additional guarantee for a car of increased value or risk.
Where there is no damage, missing items, fines, unpaid fees or other liabilities, the deposit is refunded once the rental inspection has been completed, usually within 20 working days of the car being returned. The time it takes for the amount to appear in your account may also depend on your bank.
Yes. Amounts due for damage, missing items, fuel, cleaning, late return, fines, administrative costs, road charges, unauthorised use or other obligations under the agreement and the General Terms and Conditions may be set off against the deposit.
Online payments are processed through secure payment channels and an encrypted connection. Easy Rent Bulgaria does not use your card details beyond what is necessary to process the payment and the guarantee deposit.
We offer collection and return directly at Sofia, Varna and Burgas airports, as well as at our city and resort offices. Return at a different location is possible subject to prior approval and is charged separately.
Our offices are located in the Arrivals halls of Terminal 1 and Terminal 2. Collection is directly from the terminal, with no shuttle. For service between 21:00 and 08:00 an Out of Hours fee of EUR 25.00 is charged for each separate action. For service on an official public holiday a separate additional fee of EUR 25.00 is charged for each action.
Please notify us as early as possible and send us the current flight number. Once we have this information we will arrange collection according to the actual arrival time. Depending on the time, a fee for service outside standard working hours may apply.
The car is returned at the agreed location and at the agreed time. A member of our staff carries out an inspection, records the fuel level and the mileage, and a handover protocol is signed. We recommend allowing sufficient time before a flight or your next commitment.
Yes, at certain locations and only with the prior express approval of EasyRent, a key drop box or another approved method of return may be used. In such a case the car is deemed finally accepted after a subsequent inspection by a member of our staff, and any discrepancies found may be documented by photographs, video and a protocol.
At the airport locations service is available 24/7. For each collection and/or return between 21:00 and 08:00 an Out of Hours fee of EUR 25.00 is charged. At the other offices, service outside the published working hours is possible only with prior approval and against the applicable fee.
The price includes the mandatory Third Party Liability insurance. The renter's liability in the event of damage is determined by the selected rate, coverage and the terms of the agreement.
EasyRent offers three contractual levels of additional Coverage: Good Coverage, Extended Coverage and Premium Coverage. These are not insurance products. Depending on the selected level, certain financial liabilities are limited and/or additional services are included. The specific scope, conditions and exclusions are set out in the General Terms and Conditions and at the time of booking.
Regardless of the level selected, the Coverage does not apply in a number of breaches and exclusions, including smoking, carrying pets, use of alcohol or prohibited substances, driving by an unregistered driver, wilful damage, gross negligence, use outside permitted roads, incorrect fuel, lost keys or documents, certain damage to the interior and unauthorised travel outside Bulgaria. Damage to tyres, rims and car glass is excluded from Good Coverage and Extended Coverage and may be included only under Premium Coverage, subject to the applicable conditions.
Stop safely, do not leave the scene, call 112 and immediately notify Easy Rent Bulgaria on the telephone number stated in the agreement. Follow the instructions of the police and of our team. Do not sign agreements and do not admit fault without instructions from the competent authorities.
Under the General Terms and Conditions the Rental Price includes unlimited mileage. If a different condition has been expressly agreed for a particular booking or Individual Agreement, that specific agreement applies.
Yes, but only upon prior request and express approval by EasyRent. The minimum rental period for travel outside Bulgaria is 7 days. You must state the countries at least 3 days in advance, pay the applicable fees, provide a deposit at triple the standard amount by credit card, and select and pay for the applicable mandatory level of Coverage determined by EasyRent.
Yes, subject to prior approval by EasyRent. The extension request must be made no later than one day before the current rental period expires. The price for the extended period is determined by the Price List in force on the day of payment, and the new Rental Price and the applicable fees are paid on the same day. The extension is valid only after express approval.
In the event of early return, no amount is refunded for the unused period, unless expressly agreed otherwise.
For a delay of up to 1 hour no additional Rental Price is charged. For a delay of more than 1 hour, the Rental Price for one day under the Individual Agreement is due, increased by 20%. If the delay continues for more than 24 hours, the amount is charged for each subsequent 24-hour period commenced, and where no extension has been approved in advance, a penalty equal to the standard guarantee deposit for the respective car is also due. If the car is not returned within 72 hours, EasyRent may refer the matter to the competent authorities, and an administrative fee of EUR 100.00 is charged.
No. Smoking in the car is prohibited. Where a breach is established, the Renter owes a penalty equal to the standard guarantee deposit for the respective car and is also liable for the damage caused. The Coverage does not apply to liabilities arising in connection with this breach.
No. Carrying pets is prohibited. Where a breach is established, the Renter owes a penalty equal to the standard guarantee deposit for the respective car and is also liable for the damage caused. If specialised cleaning is required, a separate fee of EUR 200.00 is charged. These cases are not covered by any level of Coverage.
Driving off roads intended for public use is not permitted. Damage arising from unauthorised use is at the renter's expense.
The car must be returned with the same amount of fuel with which it was collected. Where the level is lower, a fee of EUR 15.00 is charged plus the value of the missing fuel at EUR 2.00 per litre. Where there is more fuel, the difference is not refunded.
For rentals of 1 to 5 days inclusive, the car must be returned washed and cleaned to a standard level inside and out. Failure to do so incurs a cleaning fee of EUR 25.00, which may be collected when the car is collected. This requirement does not apply under Premium Coverage, where standard exterior and interior cleaning after return is included regardless of the length of the rental. Specialised cleaning in cases of excessive soiling, stains, spillages, strong odours and similar is EUR 200.00 and is not included in any level of Coverage.
Stop in a safe place and contact us before undertaking any repair or continuing your journey. Do not carry out repairs without the express approval of EasyRent, except where immediate action is necessary to prevent greater damage and prior consent cannot objectively be obtained. Entitlement to a replacement car depends on the selected level of Coverage; in the event of a technical defect or normal wear and tear, EasyRent may provide a replacement car.
Notify us immediately and follow the instructions given. Under Good Coverage, Extended Coverage or where there is no Coverage, the costs of repair or of the necessary replacement of two tyres on one axle are at the Renter's expense. Under Premium Coverage, covered damage to tyres, rims and car glass may be assumed subject to the General Terms and Conditions and in the absence of a general exclusion.
Do not start the car. Notify us immediately and wait for instructions. All costs of draining, repair, transport and downtime due to filling with incorrect fuel are at the renter's expense.
Notify us immediately. The Renter pays the costs of issuing or producing new documents and keys, transport, downtime and administrative handling. The amount depends on the make, model and car class.
The Renter/Driver is liable for all fines, tickets, road and parking charges, penalties and related costs arising from breaches in the use of the car. For processing each separate breach, EasyRent charges an administrative fee of EUR 55.00, separate from the fine, penalty, road or parking charge itself. These amounts are not covered by any level of Coverage.
Under our standard terms we do not offer delivery of a car to a hotel or private address. Collection and return take place at a previously agreed location of ours.